Q: I am a consumer and would like to order products from Grand Distribution?
A: Please ask your local hobby store to order products for you. If you can't find a specific product through a dealer/distributor or on this website, please contact us - we can help you!
Q: How can I view the status of my order?
A: Go to the Customer Service or Our Store link.. This page will direct you to your order status..
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart from Our Store. However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Q : What payment methods is accepted?
A: We accept Visa, MasterCard, Discover, American Express and Paypal.
Q : How much is sales tax? And why are sales taxes only applies in certain states? (Only for Retail Customers)
A: 8.25% sales tax must be applied to any order that is being shipped to California where Grand Distribution, Inc. warehouse office is located.
Q : Who do you use for shipping?
A: We ship via UPS/Fed Ex service.
Q :Does Grand Distribuiton ship to P.O. Boxes, Military, Canada and International Destinations?
A: At this time, Grand Distribution, Inc. does not ship to P.O. Boxes.
Q :How much does shipping cost?
A: Grand Distribution, Inc. uses UPS Ground/Fed Ex for all standard shipping base on actual weight of the order integrated via UPS/Fed Ex Shipping Calculator system.
Q: When will I be charged for a Pre-Order or Backorder?
A: When you order an item that is on pre-order or backorder your credit card is checked for available funds but it is NOT Charged. A temporary authorization is placed on the card at the time of order but it will be removed in 7-10 days depending on the Credit Card Company. We will charge your credit card when items are in stock and being prepared.
Q : How long does it take to receive the item after ordered?
A: You should receive your items within 7-14 days, depending on your location, click here to see Order Status
Q : Can you ship to Alaska & Hawaii?
A: Yes, We do ship to both Alaska & Hawaii.
Q : How long do I have to return items?
A: See Store Policy/Warranty Info.
Q : What do I do if I received a wrong item?
A: Please contact us at (909) 594-4979.
Q :What do I do if the item was damaged/broken/missing parts?
A: Please contact our Customer Service at (909) 594-4979, Monday to Friday, 9am to 5:30pm PST or Email us at: sales@granddistribution.com.
Q : What do I do if accidentally ordered the wrong item?
A: Please contact our Customer Service at ((909) 594-4979, Monday to Friday, 9am to 5:30pm PST or Email us at: sales@granddistribution.com.
Q : Where do I ship the return item(s) to?
A: Please contact Customer Service or visit our website at www.granddistribution.com to obtain an RMA form for all returns. Follow all instructions for shipping returns.
Q: Having trouble with navigating on our website?
A: Please give us a call |
